When you checkout on our website you will be prompted to give the dates you want the product and your phone number. One day before your delivery date we will text you to schedule a delivery time. Please make sure you are home at the time of your delivery! We will only give packages to people in person to ensure your new item makes it to you safely.

Unfortunately, while we are still growing as a company we cannot cover every item that is broken or stolen. While we wish to easily be able to cover these mistakes in the future it is not a possibility for us right now.

However, we will assess each specific order item as they come in and if the item is still usable we will not charge you.